01SupportLUXXWELL / Support
Talk to a person,
not a help centre.
Send us a note below and it reaches the LUXXWELL team directly. We answer within one working day — orders, delivery or a product question.
Send us a message
Before you write
- How quickly will I hear back?
- Within one working day, and usually much sooner. Every message goes to the same small team.
- Where is my order?
- Free tracked shipping is available worldwide, including to the USA. Orders are dispatched within 24 hours; send us your order number and we will find its latest tracking update.
- Is my payment secure?
- Checkout is encrypted and handled by Shopify. We never see or store your card details.